himalayaPrivacy Policy

This page describes what we collect when you use himalaya and how we keep that data protected. We understand that trust is essential when you're sharing personal information and payment details on any platform. We've designed our data practices to be transparent, secure, and compliant with applicable privacy law.

When you register on himalaya, use our mobile app or website, or make a payment, we collect certain information. We use that data to operate your account, process withdrawals, detect fraud, and improve our service. We do not sell your data to advertisers or unwanted third parties. We keep your information encrypted and access-restricted.

If you have questions about how we handle your data or want to exercise your privacy rights, contact our support team at any time.

What Data We Collect on himalaya

We collect information you provide during account registration: your full name, email address, phone number, and date of birth. We also ask for your residential address to verify your location. When you make a deposit or withdrawal, we record the payment method, amount, and timestamp. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet, we receive confirmation details from those providers—but we do not store your full card or bank account number.

When you use our platform, we collect usage data: which games you access, how long you play, your betting patterns, and your login times and devices. We also collect your IP address and device information (operating system, browser type, device model). This helps us detect fraud, prevent unauthorized access, and understand how users interact with himalaya.

We may also collect documents you provide for identity verification—such as a government ID, passport, or utility bill. We keep these securely and delete them once verification is complete, unless we are required by law to retain them.

How We Use Your Data

We use your personal information to operate and secure your himalaya account. This includes verifying your identity (required by anti-money-laundering law), processing deposits and withdrawals, and preventing fraud. We also use your data to contact you about account activity, security alerts, or service updates. We send these messages to the email or phone number you registered.

We analyze aggregated, anonymized usage data to improve our platform. For example, we may examine which games are most popular in Jakarta or Bandung, or track payment method usage trends across our userbase—but we do this on aggregated data that does not identify you. We do not use your personal data for targeted marketing or sell it to advertisers.

We may also use your data to comply with legal obligations, such as providing records to tax or regulatory authorities if required by law. We will comply with such requests only when we receive a valid court order or government mandate.

Account Security and Login Data

We collect information about your logins—the date, time, device, and IP address of each session. This helps us detect unauthorized access. If we notice a login from an unusual location or device, we may require additional verification or alert you. Your login history is visible in your account settings on himalaya, so you can always review who has accessed your account and when.

Third Parties and Data Processors

We share your data with third-party service providers only when necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) receive your payment information to process transactions. Hosting providers store our servers, which may be located outside Indonesia. Fraud-detection services analyze your account activity to identify suspicious patterns. Customer-support platforms may access your account details to assist you.

We have contracts with all these third parties requiring them to protect your data and use it only for the purpose we specify. We do not allow them to use your data for their own marketing or to share it with other parties.

Your Privacy Rights on himalaya

You have the right to access, correct, or request deletion of your personal data. If you want a copy of all data we hold about you, contact our support team and we will provide it in a readable format within the timeframe required by local law. If your information is inaccurate, you can update it in your account settings or ask us to correct it. If you request deletion, we will remove your data from active systems, though we may retain it for legal or compliance reasons (such as tax records or fraud investigations).

You also have the right to object to certain data processing. For example, if you no longer want to receive marketing emails from himalaya, you can unsubscribe at any time. You can disable non-essential cookies in your browser settings. However, we cannot provide our service if you refuse essential data collection (such as payment information or identity verification), so some requests may limit your ability to use our platform.

Cookies and Tracking

Our website and app use cookies—small text files stored on your device. Essential cookies allow you to log in and use himalaya securely. Preference cookies remember your language and display settings. We do not use cookies for tracking or targeted advertising. If you disable cookies in your browser, some himalaya features may not work properly.

Data Retention and Deletion

We retain your personal data as long as your himalaya account is active. Once you close your account, we begin deleting your data within 30 days, unless we have a legal reason to keep it. For example, if a dispute arises or we suspect fraud, we may retain relevant data for investigation. Tax and financial records may be kept for several years to comply with government requirements. Payment transaction logs are retained for anti-money-laundering purposes.

You can request account closure at any time through our support team. We will explain any data we must retain and why. Deletion requests are not reversible—once your account data is deleted, we cannot recover it.

International Data Transfers

Our servers and processors may be located in jurisdictions outside Indonesia. When you use himalaya, your data may be transferred to and processed in other countries. By using our platform, you acknowledge and accept these transfers. We ensure all transfers are secure through encryption and contractual safeguards.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email and ask for your acceptance. If you do not agree with updated terms, you have the right to close your account. Your continued use of himalaya after an update constitutes acceptance of the new policy.

Contact Us About Privacy

If you have questions about how we handle your data, want to exercise your privacy rights, or believe we have misused your information, contact our support team. We are available in English and will respond to privacy inquiries within a reasonable timeframe. You can reach us via email, chat, or phone through your himalaya account dashboard or our website.

We take your privacy seriously and remain committed to protecting your data and respecting your rights. Thank you for trusting himalaya with your information.